Customer Service Manager

SUMMARY

• Manage the Customer Service Team by providing clear goals, strategies, and initiatives
• Drive change to achieve divisional financial and non-financial metrics
• Operate within a fast-paced, B2B customer environment

Employee Development & Management

 

• Train and provide development opportunities for staff supporting B2B customer accounts
• Ensure annual goals are completed and communicated
• Maintain Global Performance Management System and provide regular feedback
• Monitor and evaluate team members; adjust training as needed for a high-volume environment
• Attract, retain, and develop high-potential talent with B2B or complex customer service experience
• Model and promote the Corporation’s Code of Business Ethics and Values
• Perform general management duties including performance appraisals, promotions, and terminations
• Estimate person...