About the Role
Role Profile:
To deliver exceptional in-store and online customer experiences that reflect the brandâs values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.
The below Key Performance Areas include but are not limited to:- Develop and implement customer experience strategies across retail stores
- Collaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.
- Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.
- Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.
- Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectations
- Analyze customer behaviour and feedback data to identify opportunities and improve shopping experience
- Ensure vi...
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