Customer Service Manager

As customer service manager:

• Act as the main point of contact for escalated client queries and resolve issues promptly.


• Analyse customer feedback and implement strategies for continuous improvement.


• Coordinate with other departments to ensure seamless operations within the customer service department.


• Prepare and present regular performance reports to senior management.


• You manage the agreed customer conditions and take part in operational meetings with key clients;


• You excel at guiding the personal and professional development of your team members. In addition, you ensure the promotion and implementation of improvement proposals related to operational and administrative process flows;


• You prepare reports and analyses on performance, progress, and margins, and you make adjustments where necessary to achieve the KPIs;


• You have a mon...