Customer Service Manager

Overview

Location: Malaysia

Job Title: Customer Service Manager

Division: Weir Minerals

Location: Malaysia

Purpose of Role: The role is responsible for overseeing and coordinating the activities of the Customer Service Spare Parts team, ensuring effective day-to-day order processing across a structured operations environment.

Key Responsibilities

• Lead and manage the Customer Service team, including team leaders and support roles, ensuring smooth daily operations in a high-volume order processing environment.
• Provide hands-on guidance in ERP systems (SAP and related platforms), stepping in to support order processing activities when required.
• Ensure accurate and timely processing of customer quotations and purchase orders by the Customer Service team.
• Oversee customer order entry through SAP and related B2B platforms (e.g., ARIBA), ensuring system accuracy and data integrity.
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