About the Role
Job Description
Our client, a leading company in the transportation and logistics sector, is looking for an experienced Customer Care Manager to oversee their customer service operations. This role is critical in ensuring a seamless customer experience while driving team performance, improving processes, and maintaining service excellence.
The ideal candidate has a strong background in customer service leadership within transportation or related industries, combined with expertise in KPI management and process optimization.
Key Responsibilities
Lead and manage the Customer Care team to deliver best-in-class service.
Monitor and achieve key performance targets, including call response time, first-call resolution, and quality assurance.
Conduct regular team meetings and performance reviews to identify opportunities for improvement.
Prepare and analyze...
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