Customer Service Manager

Customer Service Manager – Facilities Management
Location: South London

We are seeking an experienced Customer Service Manager to join a large Facilities Management organisation.The core focus of this role is to lead the central helpdesk for all maintenance and facilities‑related enquiries

The successful candidate will oversee a team responsible for triaging, prioritising, and allocating both reactive and planned maintenance requests. You will ensure service requests are handled efficiently, accurately recorded, and delivered in line with agreed service levels and customer expectations.

Key Responsibilities

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Lead, manage and develop the central helpdesk/customer service team

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Oversee the end-to-end process for reactive and planned maintenance requests

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Ensure accurate logging, tracking, and reporting of service requests using CAFM and other service management systems

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Monitor...