Customer Service Manager

The Company Our client is a reliable resource in the Germiston region, providing high-quality industrial tools and safety gear to major manufacturing sectors. They serve large-scale industrial buyers and commercial engineers who rely on accurate, fast technical support to keep their daily operations running without delay. Their strong position in the market is built on a straightforward, customer-first approach, delivering practical knowledge and zero friction in the complex buying process. What You'll Be Doing Coordinate closely with the sales staff to manage post-sale follow-ups and ensure client expectations are consistently met. Track and manage the daily workflow of all customer orders from initial placement through to final delivery. Resolve all complex customer queries regarding specific technical capacities and current supply availability. Build strong, repeat business relationships with key accounts through proactive communication and reliable technical advice. Maintain a high...