Full-time

Customer Service Manager (gn) - Location: Milano (Italy)

Posted by DKV Mobility • Milan, Lombardy, Italy

📍 Milan, Lombardy 🕒 February 24, 2026

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About the Role

What you can expect
The Customer Service Manager leads our local Customer Service team and plays a key role within our management group. In this role, you will guide a motivated team, enhance service quality, and actively contribute to business‑wide improvement initiatives. You will be responsible for the Customer Service activities and Credit Management.
Main responsibilities are:
Foster a high‑performance culture centered on collaboration, continuous learning, and customer satisfaction
Ensure outstanding quality in all customer service activities, securing a seamless and satisfying customer journey
Handle complex credit situations and interface with critical customers, approving credit assessments from internal partners (Sales)
Monitor service-level KPIs and performance metrics at both team and individual level, ensuring goals are consistently achieved
Develop and implement team strategies, identifying opportunities for continuou...
                

Job Details

Location Milan, Lombardy
Job Type Full-time
Category Operations Specialties Managers
Posted February 24, 2026
Deadline April 05, 2026

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