Full-time

Customer Service Manager

Posted by Confidential • Dakar, Dakar Region, Senegal

📍 Dakar, Dakar Region 🕒 February 26, 2026

About the Role

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.



We connect. We inspire.

Customer Service and Sales Manager


The British Council is seeking a dynamic and results-driven professional to lead its Customer Management and Sales function in Senegal. This pivotal role is responsible for driving sales performance across Teaching Centre and Exams services, ensuring an exceptional customer experience, and fostering a motivated, high-performing team.



Key Responsibilities:

- Lead and manage the Sales team to exceed sales targets and conversion KPIs.

- Collaborate with Academic, Marketing, and Business teams to develop and...

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