Customer Service Manager - Bowral

About the Role

We are seeking a dedicated and dynamic Customer Service Manager to join our Retail Banking team. In this role, you will be responsible for managing the day-to-day operations and service standards of our branch. You will support the Executive Branch Manager in motivating and guiding a team to increase productivity, maintain operational compliance excellence, and deliver consistently exceptional customer experiences. This position involves direct line management responsibility for up to five team members.

As a Customer Service Manager, you will oversee and manage the iSMART operational requirements for the branch, identify and resolve knowledge gaps within the team, and protect the bank, colleagues, and customers from loss and risk. You will also support customers with their banking needs and identify business opportunities for branch asset and liability growth through proactive customer contact strategies and diary management.

Additionally, you...