Customer Service Manager - 3rd Shift (Onsite)

Date Posted:

Country: Mexico

Location: MX-BCN-MEXICALI-496 ~ Calzada Manuel Gomez Morin #3200 ~ CALZADA

Position Role Type: Unspecified

We are seeking a highly motivated, talented Customer Service Manager who has the desire to lead and coach the parts sales customer service team. In this role you will be responsible for meeting response metrics, scheduling for team coverage, and subject matter expert for root cause and corrective action planning for the parts sales team and ensure overall customer / team success. Additionally, you will manage a team of professionals along with providing direction to skilled administration employees, as well as leading area employee engagement, safety, quality and continuous improvement efforts.

What you will do:

• Ensures all quality related items for assigned areas are complete and documented to meet established quality standards.
• Leads scheduling for assigned areas so coverage requiremen...