Customer Service Manager- 3rd Shift

What you will do:

• Ensures all quality related items for assigned areas are complete and documented to meet established quality standards.
• Leads scheduling for assigned areas so coverage requirements are met.
• Leads activities for materials and logistics problem resolution of cells to ensure on time delivery, customer correspondence and smooth operations.
• Monitors operations performance to maximize productivity.
• Interfaces with customers (internal and possibly external) to understand customer needs and issues and ensure that the customers receive satisfactory standards of services.
• Delegate effectively to develop personnel and effectively balance the workload.
• Address employee issues/concerns and motivate the workforce to achieve department goals.

Qualifications you must have:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced ...