Customer service

Job Title: Customer Service Representative (Fluent in English & Chinese)

Job Location: Remote
Shift Timings: 8 hrs per day
Employment Type: Full-time / Part-time (Specify as needed)

About Us:

.We are looking for a dedicated and skilled Customer Service Representative who can handle customer inquiries, resolve issues, and provide top-notch service in both English and Chinese. This is a remote role, ideal for individuals who are self-motivated, organized, and possess strong communication skills.

Key Responsibilities:

• Respond to customer inquiries via email, phone, and live chat in both English and Chinese.
• Provide accurate and timely information regarding our products/services.
• Resolve customer complaints and concerns with a focus on customer satisfaction.
• Assist in processing orders, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with in...