Customer Service & Logistics Coordinator EMEA

Customer Service & Logistics Coordinator, Location: Cracow, hybrid (3 days office, 2 days home office)

Full time role, permanent position(contract of employment)

At Novocure, every role contributes to extending the lives of people living with cancer. As our Customer Service and Logistics Coordinator, you’ll work closely with the Customer Service EMEA organization and the Global Transportation team. The role combines customer service activities with hands-on logistics coordination, shipment monitoring and trade-related documentation support.

In addition to processing customer orders and returns, the position focuses on proactive shipment monitoring, issue resolution with carriers, return transport coordination and customer dissatisfaction analysis. The role also supports trade compliance activities e.g. by preparing commercial and proforma invoices for international shipments based on input from internal stakeholders. The position contri...