Customer Service

Customer Service Representative (Healthcare Sector)

Location: San Isidro, Lima (On-site - Av. Juan de Arona)

Experience Level: Entry Level / Hyper Junior

Language Requirement: Advanced English / Full Fluency)

Role Summary:

• Serve as the first line of support for an innovative digital health solution in the U.S. market.

• Ensure customer satisfaction by responding to inquiries, resolving technical issues, and providing accurate information in a fast-paced environment.

Key Responsibilities:

• Manage customer inquiries across multiple channels: incoming calls, emails, web forms, and chat.

• Handle and de-escalate situations with dissatisfied customers empathetically, offering effective solutions and escalating complex cases as needed.

• Maintain accurate records of interactions in the system and collaborate with the team to enhance service standards.

• Ensure the security and privacy o...