Customer Service Lead

Job Title: Customer Service Lead

Location: UK (Office-Based)

Contract Type: Full-time, Permanent

Salary: Competitive (DOE)

About the Role

We’re recruiting for a Customer Service Lead to join a market‑leading provider of reusable packaging solutions within the European fresh supply chain. With an extensive network across 25 countries, the business is expanding its UK operations and requires an experienced leader to support the ongoing delivery of high‑quality service to customers across logistics, retail, transport, and production sectors.

This role is perfect for a proactive, organised, and people‑focused professional who enjoys coordinating team activity, improving processes, and ensuring seamless customer experiences. You’ll oversee day‑to‑day team operations, act as the first point of escalation for complex queries, and support key reporting and data analysis activities, while remaining h...