Customer Service Intern at Air Freight Department

▪ Develops relationship with allocated customers
▪ Accepts all orders (from customer or overseas office) and processes them for handover to Operations
▪ Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
▪ Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales
▪ Takes and handles customer inquiries, e.g. Track and Trace
▪ Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer
▪ Takes and registers all customer complaints
▪ Drives solution of customer complaints by solving it directly or assigning tasks to other function
▪ Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete...