Full-time
Customer Service for B&B Hotels - Italian speaker
Posted by Teleperformance • Lisbon, Lisbon, Portugal
About the Role
As a Customer Service Representative You will handle guest inquiries via phone and email in both Italian and English, matching guest needs with hotel products to drive bookings, revenue, and brand loyalty. You’ll ensure a smooth customer journey by utilizing internal systems effectively, addressing questions on pricing, hotel details, and payment conditions. Your role includes converting inquiries into confirmed bookings through proactive sales techniques, managing customer accounts and loyalty program queries, and supporting team performance by fostering motivation and goal achievement.
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