Full-time
Customer Service Experience Country Manager (m/f)
Posted by Henkel • Budapest, Budapest, Hungary
About the Role
About this Position
The Customer Service Experience Manager will lead and supervise a team fully accountable for the end-to-end customer journey, overseeing two Team Leads and their respective teams. This role ensures operational excellence, customer satisfaction, and continuous improvement across the order-to-cash process. The manager will drive strategic initiatives, set and align priorities to meet customer expectations and needs, optimize workflows, and serve as a key liaison between internal stakeholders and customers.
What you´ll do
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