Customer Service Executive

1. Customer Interaction and Support:

• Respond to customer inquiries regarding housing finance products, loan options, and application processes.
• Assist customers throughout the loan application process, ensuring they have all necessary documentation.
• Provide timely follow-ups to customers to keep them informed about the status of their applications.
• Resolve customer complaints or issues related to the loan process in a prompt and professional manner.

2. Sales Support:

• Assist the sales team by calls and follow-ups with potential customers.
• Prepare and maintain reports on customer interactions and sales activities.
• Maintain a database of customers, prospects, and lead details.
• Coordinate the delivery of information and updates between the sales team and other departments.

3. Administrative Tasks:

• Prepare and manage sales-related documents, including agreements, proposal...