Customer Service Executive

Job title : Customer Service Executive

Job location : Koregaon Park, Pune

About Palmonas

Palmonas is a fast-growing demi-fine jewellery brand focused on creating stylish, high-quality, and affordable jewellery for modern consumers. We are passionate about delivering not just beautiful products, but also an exceptional customer experience.

Role Overview

We are looking for a Customer Service Executive who can provide excellent support to customers across multiple communication channels. The ideal candidate should have strong communication skills, patience, problem-solving ability, and a customer-first mindset.

Key Responsibilities

• Handle customer queries through calls, emails, WhatsApp, Instagram, and other support channels
• Resolve customer concerns related to orders, deliveries, exchanges, returns, refunds, and products
• Coordinate with internal teams such as warehouse, logistics,...