Full-time
Customer Service Executive
Posted by ECU Worldwide • Manila, National Capital Region, Philippines
About the Role
- Following communication procedures, guidelines and policies
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Establish good relationship and maintain quality service to clients at all times
- Manage large amounts of incoming calls
- Provide accurate, valid and complete information
- Taking extra mile to engage customers
- Familiarity with TOPAZ system and practices
- Keep records of customer interactions, process customer accounts and file documents
- Provide booking and shipping details and coordinates with Client and other Departments
- Perform other duties that may be assigned from time to time by the Management
Qualifications
- Candidate must possess at least Bachelor’s Degr...
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