Customer Service Executive (Khasi & Garo)

This is a remote position. Customer Service Executive (Khasi & Garo) Khasi & Garo Language Proficiency Mandatory Location: Shillong, Tura, Remote Salary:23000 to 25000 per month Overview: We are looking for a sharp, empathetic, and mission-driven Customer Service Executive (Khasi & Garo) who will support teachers and parents in the government school and Anganwadi ecosystem.This is an entry-level, full-time role. The candidate will work closely with the Customer Service and Product teams to: Resolve user queries Build strong relationships with users Support product testing and product operations initiatives Improve user experience and engagement Key Results 1. Establishing the trust and relationship with our users 2. Taking ownership of the problem and resolving them in a timely manner 3. Excellent communication and presentation skills 4. Humble and empathetic towards low-income smartphone users to try understand and solve their issues using our product Maintain high customer satisf...