Customer Service Engineer

Description

1. Troubleshooting & Diagnostics

Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.

2. System Maintenance & Repair
Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.

3. Technical Expertise
Understand the interaction between mechanical, electrical, and software systems to support system performance and stability.

4. Technical Problem Solving
Resolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.

5. Cross-Functional Collaboration
Work closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.

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