Customer Service Coordinator

Responsibilities

• Respond to customer inquiries and address requests related to available products and services.
• Listen to customer requirements and complaints to identify root causes and support effective resolution.
• Select appropriate solutions to customer issues and work efficiently to resolve them.
• Anticipate customer needs by following up with existing clients to offer new orders or additional services.
• Serve as the liaison between internal departments to provide clear and concise responses to the end customer.
• Coordinate cross‑functional strategies to enhance the service experience for our customers.
• Utilize the company’s continuous improvement system to optimize processes and customer service performance.
• Prepare executive presentations, including OTD (On‑Time Delivery) and Lead Time metrics.
• Analyze data to develop Pareto charts, performance dashboards, and other analytical reports.
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