Customer Service Coordinator

Description:

Job Title: Customer Service Coordinator

Location: Office Based (min 3 days) in Atlanta, Weekend Rotations required for customer support and downtime support – 3 days weekday onsite, M & F, Saturday and Sunday remote work..

Key Responsibilities:

• - **Customer Support and Issue Resolution: **

- Act as the primary point of contact for our clients who require assistance with coffee machine operations, troubleshooting, or other inquiries.

- Promptly respond to support requests via phone and email, ensuring timely resolution of customer issues.

- Escalate complex issues to the appropriate technical teams or vendor partners, while maintaining regular communication with clients.

- Monitor downtime on equipment and perform proactive outbound call to operators

• **Subject Matter Expert for Back-end support: **

- Manage Grid 2.0 for correct machine set up and reporting

- Support te...