Customer Service Coordinator

About the job Customer Service Coordinator

Main Purpose:

The Customer Service Coordinator (Returns) will manage the end-to-end material returns process for Caesarstone UK, ensuring efficient coordination of pick-up, return, and rebooking of engineered stone and porcelain slabs into stock. This role also oversees RMA authorization, credit note release, debt collection and payment matching (including over-the-phone follow-ups), new customer setup and master data maintenance, credit hold management, and purchase order creation. The position requires close collaboration with internal teams and external customers to maintain accurate records, support financial processes, and deliver a positive customer experience.

Key Responsibilities:

Returns Management

• Manage the full returns process for Caesarstone UK, including coordinating pick-up, returns, and rebooking of engineered stone and porcelain slabs into stock....