Full time

Customer Service Consultant

Posted by Bupa • Cairo, Cairo Governorate, Egypt

📍 Cairo, Cairo Governorate 🕒 February 28, 2026

About the Role

Job Description:

Customer Service Consultant

Cairo, Egypt

Fixed Term

We make health happen

We’re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You’ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you’ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you’re passionate about delivering exceptional service and putting customers first, we’d love to hear from you.

Key Responsibilities 

  • Authorize or reject treatment requests before procedures
  • Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
  • Manage membership updates, billing inquiries, and document issuance
  • Coordinate international medical a...
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