Customer Service

Job Description:

• Attended inbound calls from customers
• Manage inquiries and customer requests by phone, email, and live chat.
• Obtain customer details and ensure all information is accurately and promptly keyed into the systems for all transactions.
• Provide excellent and high-quality service in a timely and professional manner.
• Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact center objectives.
• Any other duties and responsibilities that may be assigned to you by the management from time to time.
• Establish sustainable relationships and engage customers by taking the extra mile

Job Requirements:

• Experienced in the Financial industry will be added value.
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills...