Full-time
Customer Service Associate
Posted by Global Rescue • Philippines, Philippines, Philippines
About the Role
COMPANY
Global Rescue is the world's leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue's unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see
RESPONSIBILITIES
- Respond promptly to inbound and email inquiries
- Obtain and evaluate all relevant information to handle inquiries
- Serves as liaison between the customers and various departments
- Leverage customer management system data to process membership transactions
- Enroll, renew and upgrade retail customers, processing credit card and other payment information
- Generate new & renewal revenue from new inbound inquiries & outbound calls
- Conduct outbound calls to existing customers as part of the renewal process
- ...
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