Customer Service Associate

Position summary

Provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information. Required to attain performance objectives on a monthly basis.

key responsibilities

• Meet the process KPI’s across Productivity, Quality, Accuracy, AHT
• Provide assistance relating to emergency procedures and policy inquiries
• Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
• Guide clients through the navigation of pertinent websites for online content and claim submission.
• Create and send various types of professional correspondence.

Qualifications and Education Requirements

• Post-secondary education and a minimum of 6-12 months experience in a customer service related function.