About the Role
JOB SUMMARY
he Customer Service Assistant – Emails is responsible for the timely and accurate handling of client concerns received via email. The role involves receiving queries, requests, and complaints, creating and endorsing CRM tickets within set turnaround times, and providing appropriate responses using standard communication guidelines.
YOUR ROLE, YOUR IMPACT
1. Receives queries, requests, and complaints sent by clients via email.
2. Determines proper disposition and create CRM tickets accordingly.
3. Endorses completed tickets to the processing team within the set turnaround time
4. Provides appropriate responses to clients using the standard spiel.
5. Drafts other responses for approval, as may be necessary.
6. Escalates concern effectively.
7. Do proper validation and pre-screening of requests
8. Ensures 100% accuracy of all encoded information in the system, as authorized.
9. Participate effectively in the monthly team meeting.
10. Protec...
he Customer Service Assistant – Emails is responsible for the timely and accurate handling of client concerns received via email. The role involves receiving queries, requests, and complaints, creating and endorsing CRM tickets within set turnaround times, and providing appropriate responses using standard communication guidelines.
YOUR ROLE, YOUR IMPACT
1. Receives queries, requests, and complaints sent by clients via email.
2. Determines proper disposition and create CRM tickets accordingly.
3. Endorses completed tickets to the processing team within the set turnaround time
4. Provides appropriate responses to clients using the standard spiel.
5. Drafts other responses for approval, as may be necessary.
6. Escalates concern effectively.
7. Do proper validation and pre-screening of requests
8. Ensures 100% accuracy of all encoded information in the system, as authorized.
9. Participate effectively in the monthly team meeting.
10. Protec...
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