About the Role
JOB SUMMARY
The Customer Service Assistant (Frontline) is responsible for the proper and timely handling of daily frontline transactions. This includes attending to walk-in sales and marketing assistants, reviewing and processing buyer requests, creating and endorsing CRM tickets with complete documentation, and coordinating with appropriate resources for urgent concerns. The role requires maintaining professionalism, accuracy in system entries, protecting sensitive information, and actively participating in team meetings while supporting other duties as assigned by supervisors or managers.
YOUR ROLE, YOUR IMPACT
Attend to walk-in Sales Support and Marketing Assistants within an acceptable waiting time
Accept and review documents submitted in relation to buyer request
Create tickets for buyers' requests and inquiries in the CRM.
Endorse created tickets with complete/required attachments to the supervisor.
Be abreast with all organization's products, service, proced...
The Customer Service Assistant (Frontline) is responsible for the proper and timely handling of daily frontline transactions. This includes attending to walk-in sales and marketing assistants, reviewing and processing buyer requests, creating and endorsing CRM tickets with complete documentation, and coordinating with appropriate resources for urgent concerns. The role requires maintaining professionalism, accuracy in system entries, protecting sensitive information, and actively participating in team meetings while supporting other duties as assigned by supervisors or managers.
YOUR ROLE, YOUR IMPACT
Attend to walk-in Sales Support and Marketing Assistants within an acceptable waiting time
Accept and review documents submitted in relation to buyer request
Create tickets for buyers' requests and inquiries in the CRM.
Endorse created tickets with complete/required attachments to the supervisor.
Be abreast with all organization's products, service, proced...
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