Customer service and hosting team leader

Customer service and hosting team leader

Permanent

Do you have customer experience tattooed on your heart?

Reporting to the Director of Ski & Golf Guest Experience, you will be at the heart of the action, both summer and winter. Through your positive attitude and passion for service, you turn every interaction into a memorable moment.

Organized and agile, you effectively manage priorities in a dynamic environment while motivating your team with clarity and authenticity. Your ability to share your knowledge and guide others makes you a true leader in the field — and a proud ambassador of the Owl’s Head experience.

More specifically, you will be called upon to:

• Lead and motivate the guest experience team in order to deliver warm, efficient, and consistent service;
• Plan and adjust work schedules according to operational needs and peak periods;
• Ensure an exceptional guest experience by responding to inquiries, advisin...