Customer Service Analyst

Position Summary:

Provide best-in-class customer service to both internal and external customers through a holistic understanding of the customers’ needs and interests and by using their extensive knowledge and experience to identify and implement customer-focused solutions to improve client results. The primary responsibilities of the Customer Service Analyst (CSA) include providing specialized order management and supply chain/logistics expertise to strengthen relationships with key strategic accounts, drive efficiencies, and improve overall business results.

Additionally, this role requires intermediate data management and analytical skills, problem-solving, independent thinking, extensive systems/supply chain knowledge, product knowledge, strong communication skills (written and verbal), and the ability to support our internal Sales organization through solution-based selling.

Essential Duties and Responsibilities:

• Receive orders and ...