Customer Service Analyst

Overview

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Job Summary

The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis-managed services and customer service clients to ensure high levels of customer satisfaction and productivity.

Responsibilities

• Communicate with customers by phone to provide information about products and services, update orders or account information, and address complaints.
• Maintain accurate records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
• Resolve service or billing issues by performing tasks such as processing exchanges, issuing refunds, and adjusting bills.
• Verify that appropriate actions were taken to resolve customer issues.
• Follow up with customers to resp...