Customer Service Agents

Reporting to the Clinical Director, the Chief Agent assists him/her in the day-to-day management of the reception area and ensures that all customer service standards are met by the team of agents under his/her supervision.

MAIN DUTIES AND RESPONSABILITIES:

• Ensure the quality of service provided by the clinic agents
• Ensure the customer experience according to the standards in place (sending reference cards, birthday email, etc.)
• Manage the CNESST/SAAQ schedules of the clients
• Administrative follow-up of CNESST/SAAQ client files (authorizations, reasoned opinions, tags, sending of reports, etc.)
• Manage the therapists' schedules according to the standards
• Manage the schedule of the agents
• Fax all authorization requests and reports, documents to physicians, etc.
• Perform secretarial duties