Customer Service Agent

Description

• Provide exceptional customer service through various channels including phone, email, and chat.
• Assist customers with inquiries, complaints, and any issues related to their accounts.
• Maintain accurate records of customer interactions and transactions in the system.
• Collaborate with team members to resolve complex customer issues efficiently.
• Monitor customer feedback and suggest improvements to service processes.
• With or Without experience in Logistic or Forwarding Company
• Willing to work with Under pressure
• knowledge to documentation and strong personality
• Must have good oral and written communication skills
• Must be knowledge in MS office applications
• Has great multitasking and time managements skills
• Ability to work under pressure and deadlines while maintaining a high level of accuracy.
• Excellent attention to details
• Will...