Customer Service Advisor

• Location: Close to Norwich Airport, NR6 6BB
• 36.5 hours a week: Shift Patterns apply to this role: Monday – Friday (with rotational Saturday’s)
• During the week shifts between 08:30 to 19:00 Monday to Thursday and 08:30 to 17:30 on Fridays
• Office is usually open from 09:00 to 13:30 Saturdays (with rotational Saturdays)

Main Purpose of Role

As a customer service advisor, you will be working as part of a team to support customer orders and queries via different communication platforms, telephone calls, emails, live web chat and occasionally via letter. The ideal candidate will ensure all our customers receive the best customer services, making sure that queries are dealt with in the appropriate timeframe. Answering a range of incoming calls and make outgoing calls to both existing and new customers (this role involves no cold calling!). The candidate will have set targets and KPI’s, including call volumes, lead generation, booking a...