Customer Service Advisor

Are you skilled in sales and passionate about customer service? Join Concentrix to support a top telecommunications provider. You'll handle calls from pay-as-you-go customers experiencing trouble with topping up, resolve their issues, and seize the opportunity to enhance their experience by transitioning them to flexible contract plans as an upsell. Identify needs, present solutions, and ensure a smooth transition. If you excel in a sales-driven environment, we'd love to hear from you!

Key Responsibilities:

* Customer Issue Resolution & Support: Deliver exceptional service by efficiently resolving customer issues, specifically those related to trouble with mobile top-ups. Ensure their satisfaction by understanding and addressing these immediate needs, thereby fostering long-term customer relationships.

* Sales Opportunities & Upselling: Utilize effective questioning techniques to gain deep insights into customer needs. Leverage these insights to upsell ...