Customer Service Administrator

Our client, a well-established logistics and distribution business, is looking to recruit a Customer Service Administrator to join their busy operation in NW10.

This is an excellent opportunity for someone who enjoys a varied role, combining customer service, administration and operational support. You will be responsible for managing customer enquiries, providing order and delivery updates, and liaising with warehouse teams to ensure a high level of service is maintained at all times.

Duties & Responsibilities

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Handling customer enquiries via telephone and email.

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Providing updates on orders, deliveries and stock availability.

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Working closely with warehouse and operations teams to obtain information and resolve queries.

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Monitoring customer orders from receipt through to completion.

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Updating internal systems and maintaining accurate records.

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