Customer Retention Strategy Manager

A market-leading financial services organisation has created a new Customer Retention Strategy Manager role to lead a shift from reactive to proactive retention. This is a high-impact position with real influence over strategy, structure, and outcomes.

You will re-design the retention function from the ground up, define the strategy, and enhance a growing team to improve customer loyalty and reduce customer attrition across a large portfolio of financial products. The role sits within a business with strong succession planning and clear pathways for long-term leadership growth.

The Role

• Build and own the end-to-end customer retention strategy

• Design proactive, data-led loyalty and engagement initiatives

• Partner with Marketing, Sales, and senior leaders to drive outcomes

• Build and lead a retention team, expanding post-acquisition

• Deliver clear repo...