Full-time

Customer Retention Specialist — Bogotá (On-Site)

Posted by FPS Innovation Labs • Colombia, Colombia, Colombia

📍 Colombia, Colombia 🕒 February 24, 2026

About the Role

A leading technology services firm in Bogotá is seeking a Customer Retention Advisor to enhance customer satisfaction through excellent service. The role involves handling inbound calls, addressing cancellation concerns, and providing tailored solutions. Candidates should have at least one year of customer service experience, strong communication skills, and the ability to multitask effectively. This position is on-site and may include flexible hours and overtime.
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