Customer Retention Project Manager
Posted by Lytegen • sahibzada ajit singh nagar, punjab, India
About the Role
Description
Role Overview
We are hiring a customer facing Project Manager with strong US voice and retention experience to manage pre install homeowner communication for a US based solar company.
In this role, you will act as the single point of contact for customers during the critical survey and pre installation phase , ensuring schedules stay intact and customers remain committed through confident, controlled communication.
This is not a support role .
This is a customer retention and coordination role that requires ownership, judgment, and the ability to handle difficult conversations without escalation.
Key Responsibilities
- Act as the Project Manager for assigned customers during the pre install phase
- Call US homeowners to confirm and reschedule sit...
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