Customer Retention

Turn calls into connections and reviews into wins—join us as a Customer Retention & Reputation Coordinator.

We're looking for a
Customer Retention & Reputation Coordinator
to manage high-impact customer touchpoints across online reviews, social engagement, and outbound retention calls for a fast-growing, multi-location U.S. consumer services brand.

This is a sales-leaning, execution-focused role where you'll engage unhappy or at-risk customers and confidently persuade them to stay through empathetic, persuasive communication. You'll work within CRM and reputation tools, follow established playbooks, and help build a new outbound retention program from the ground up—ideal for someone with strong phone confidence who thrives in a fast-paced, results-driven environment.

Important note: This role requires working U.S. business hours (EST) and handling high-volume outbound calls as part of daily responsibilities.

Compensation & Perks

Salary Range:...