Customer Retention Manager - Randstad

Customer Retention Strategy Manager - Lending & Finance

• Hybrid Flexibility - 3 days from office, 2 days from home

• Location: Parramatta

• Work Type: Full-Time, Leadership, Strategy

• ASAP Start

About the Client

Our client is a leading specialist lender dedicated to the mission of helping people succeed. Renowned for a Can-Do culture, they pride themselves on being balanced, real, and innovative in the financial services space. With a strong reputation for treating customers fairly and meeting high professional standards, they offer a dynamic environment where strategic thinking and customer advocacy are at the heart of everything they do.

The Role

As the Customer Retention Strategy Manager, you will be the architect of the end-to-end retention framework. Reporting directly to the Head of, this is a high-impact leadership role where you will design and embed strategi...