Customer Retention Executive

Job Summary:

We are looking for a proactive and persuasive Customer Retention Executive to manage post-purchase engagement and reduce customer churn through effective communication. The role involves reaching out to existing customers, understanding their concerns, resolving issues, and encouraging repeat purchases or renewals.

Key Responsibilities:

• Conduct outbound calls to existing customers to ensure satisfaction and build long-term relationships.
• Identify reasons for potential cancellations or inactive accounts and take corrective actions to retain customers.
• Educate customers about new offers, features, and benefits to encourage continued usage or re-purchase.
• Handle customer complaints with empathy and provide prompt resolutions.
• Record call outcomes, feedback, and insights in CRM tools.
• Collaborate with operations, service, and sales teams to ensure smooth issue resolution.
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