full-time
Customer Retention & Development Manager (CRDM)
Posted by Expeditors • Minato, Tokyo, Japan
About the Role
Job Description
Qualifications
Major Duties and Responsibilities
- Build a District Retention Program that includes coverage for all existing customers in our District
- Assist Product managers in developing product level retention programs
- Facilitate monthly branch retention meetings
- Build and protect consistency in our branch and service offerings
- Measure and analyze customer revenue trends and proactively communicate these
- Ensure minimum call counts and reviews are completed per district goals
- Ensure incremental improvements are made on building stronger customer relationships
- Grow revenue across multiple product and geographies
Qualifications
- Bachelor degree or equivalent business qualifications
- Minimum four years Expeditors / industry experience
- Ability to create/write and articulate client business plans
- Management skills to organize and coach a team<...
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