Customer Retention Agents

Support Services group is looking for Customer Loyalty Specialists to join our team. This person will educate customers about the features and the benefits of our services, following all company/client guidelines. (Inbound retention calls) in order to honorably Maintain a business relationship between the company and its clients.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.



Responsibilities:


+ Manage outbound customer communications.

+ Comply with our guidelines and procedures.

+ Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.

+ Track interactions in CRM - Record customer interactions in the internal systems for cross-functional awareness and relationship development.

Requirements:


+ 1-2 years of proven experience in Retention...