About the Role
Company Background
We are representing our client, a new start-up in Malaysia that operates a Loan-Matching Platform, in their search for a Customer Relationship Officer
Job Responsibilities:
- Responsible for engaging customers through instant messaging, phone calls, and digital platforms
- Gathering customer documentation, maintaining positive communication, and ensuring smooth case handling
- Guide customers on document preparation
- Work flexibly based on customer needs and operational workflows
- Cooperate with team members to maintain a positive and productive work culture
- Record customer conversations, progress, and key notes in company systems
Job Requirements
- Diploma or Degree in any related fields
- 1 year experience in customer service, call centre, hospitality, or service-related industry
- Mus...
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